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THE Lowly Peon


Good Business 
30 July 2011, 3:31pm

I recently purchase Mac OS X Lion for my Macbook Air. It's a cheap operating system, compared to Microsoft's multi-hundred dollar OS. At a mere $29, upgrading is a no brainer.

I was pretty happy with it on my laptop, and decided to upgrade my server as well. (This turned out to be a mistake. A big one.) With Apple's new Mac App Store, this was supposed to be a free upgrade, since I already bought it for my MacBook Air. But for some reason I was charged $29 twice. And that's not cool.

I tried calling Apple, but it was 11pm when I got my receipt, so they weren't answering phones. They told me to check the website, which required I fill out a form and wait for a response. I'm far too impatient for that. Then I remember that there's a "Report a problem" link next to each line item on iTunes or App Store receipts. I clicked the link, and it took me to a page that said they were already processing the refund. I didn't even need to tell them the problem!

Dear Mac App Store Customer,

We are contacting you with regard to your iTunes Store account, which due to an error was charged for re-downloading Lion. We have identified and refunded the charges to the original payment source. The funds should be available within 3-5 business days.

We are sorry for any inconvenience this situation may have caused you. If you have any questions about your account, go to http://www.apple.com/support/itunes/ww/.

Sincerely,

iTunes Customer Experience


I love you, Apple!

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